Retail Leadership · Operations · Sales Strategy

Gunasekar E.

Department Manager  ·  IBO Avadi, EBO MART  ·  Chennai

Experienced retail leader with 9+ years driving store operations, team performance, and sales growth across large-format retail and B2B environments. Combines operational discipline with Python-backed data insight.

Get In Touch View Experience
9+
Years Experience
Retail, B2B & Operations
11
Team Members
Led & mentored directly
99%
Billing Accuracy
High-volume POS operations
4
Companies
Across retail & manufacturing

About Me

Retail Leader with a Technical Edge

I'm a results-driven Department Manager based in Chennai, specialising in retail store operations, team leadership, and sales performance management. With over nine years across IBO Avadi, Whirlpool India, Reliance Fresh, and TVS Sundaram Industries, I've built a track record of exceeding targets, streamlining processes, and developing high-performing teams.

What sets me apart is my ability to bridge hands-on retail leadership with technical skills — including Python scripting and data analysis — to drive operational decisions with clarity and speed. I'm currently seeking Store Manager, Showroom Manager, or Area Operations Manager opportunities across Chennai and Tamil Nadu.

  • +91 9884776652
  • Gunahacker7@gmail.com
  • Kolathur, Chennai — 600099

Core Competencies

Store Operations
Team Leadership
Sales KPI Tracking
POS Systems
Inventory Management
Staff Training
Contractor Outreach
Cash Reconciliation
Python (Basic)
MS Office Suite
System Troubleshooting
SOP Compliance

Career History

Work Experience

Feb 2026 — Present
Department Manager
IBO EBOMART  |  Chennai, Tamil Nadu  |  Store Code: ST056
  • Lead departmental operations and oversee mission-critical updates for point-of-sale (POS) systems.
  • Manage professional onboarding and store-level execution within the Chennai region.
  • Drive departmental performance through strategic planning and team leadership in a large-scale retail environment.
  • Track daily/weekly KPIs — Footfall, Conversion Rate, NOB, AOV — against WTD/MTD targets.
  • Coordinate contractor outreach via JustDial and WhatsApp campaigns to drive B2B pipeline.
2016 — 2026
Retail Sales Executive
Whirlpool India Pvt Ltd  |  Chennai, Tamil Nadu
  • Exceeded quarterly sales targets by 100% through effective customer relationship management.
  • Implemented sales strategies resulting in consistent year-over-year revenue growth.
  • Stayed current with industry trends to provide optimal product solutions to customers.
  • Collaborated with cross-functional teams to improve product positioning and sales approaches.
2015 — 2016
Billing Operator
Reliance Fresh  |  Chennai, Tamil Nadu
  • Processed 75+ customer transactions daily with 99% accuracy across high-volume POS operations.
  • Reviewed purchase orders and sales records to determine customer payments accurately.
  • Prepared and distributed invoices on schedule; maintained accurate billing records.
  • Resolved payment discrepancies quickly, maintaining customer trust and operational compliance.
2014 — 2015
Quality Control Inspector
TVS Sundaram Industries  |  Chennai, Tamil Nadu
  • Inspected 150 products daily against quality specifications, identifying and escalating defects.
  • Conducted quality tests and documented results, recommending process improvements.

Track Record

Key Achievements

100% Sales Target Achievement
Exceeded quarterly targets through structured CRM, effective demos, and consistent follow-through at Whirlpool India.
11-Member Team Leadership
Built and managed a high-performing retail team with structured scheduling, daily KPI monitoring, and targeted coaching.
POS System Overhaul
Led mission-critical POS system updates at IBO Avadi, ensuring zero downtime and seamless transition for the store team.
99% Billing Accuracy
Maintained near-perfect transaction accuracy while handling 75+ daily POS transactions at Reliance Fresh.
9+ Years Continuous Growth
Progressed from QC Inspector to Department Manager — spanning manufacturing, FMCG, and large-format retail.
Python & Data Analysis
Applied Python scripting and data analysis skills to retail reporting and operational decision-making.

Academic Background

Education

2011 — 2014
Diploma in Polymer Technology
Institute of Chemical Technology, Chennai
2010 — 2011
SSLC
Kings Matriculation Hr. Sec. School, Chennai

Technical Skills

Retail Management
Departmental Leadership · POS Systems · Inventory Management · KPI Tracking
Software & Programming
MS Office Suite · Python (Basic scripting, data analysis) · Excel Dashboards
Hardware & Systems
System Troubleshooting · Hardware Administration · Technical Support